Terms & Conditions

Throughout these Terms the following definitions apply:

• —"Agency" means the business entity or sole trader that holds a Loxu.io account.
• —"Creator" means an individual content producer whose links are managed through an Agency account.
• —"Subscriber" means an end-user who receives and opens a Forensic Link.
• —"Forensic Link" means a tracked URL generated by Loxu.io that collects device and network signals upon access.
• —"Forensic Data" means all technical signals captured when a Forensic Link is opened, including but not limited to: device fingerprint, GPU hash, IP address, geolocation, browser profile, watch time, screen capture events, and access timestamps.
• —"Evidence PDF" means the court-ready dispute document generated from Forensic Data.
• —"Master Blacklist" means the cross-agency database of anonymised device hashes flagged as associated with fraudulent chargeback activity.
• —"Platform" means Loxu.io's software, APIs, dashboards, and all associated services.

• —You must be at least 18 years of age to create an account.
• —You must be legally authorised to enter contracts on behalf of the Agency.
• —The Platform is intended for business use (B2B) only — it is not for direct use by individual content consumers.
• —Use of the Platform is prohibited in any jurisdiction where adult content platforms are unlawful.
• —Each Agency may hold one account. Reselling or white-labelling the Platform requires a separate written agreement.
• —You must provide accurate registration information and keep it current.

Permitted uses include:

• —Sending Forensic Links to Subscribers of your Agency's content who have voluntarily clicked the link.
• —Generating Evidence PDFs for legitimate chargeback defence with payment processors.
• —Contributing anonymised device fingerprint hashes to the Master Blacklist after confirmed fraudulent activity.
• —Using the War Room and alert system to monitor your own content delivery.

The following are strictly prohibited:

• —Tracking any individual without their implied or explicit consent — Forensic Links must be voluntarily opened.
• —Using Forensic Data to stalk, harass, threaten, extort, or coerce any person.
• —Submitting altered, fabricated, or misleading Evidence PDFs to payment processors, courts, or any third party.
• —Using the Platform in connection with content involving minors in any way.
• —Filing disputes against valid refund requests using Evidence PDFs in bad faith.
• —Sharing raw personally identifiable information (full IP addresses, names) extracted from the Platform with unauthorised third parties.
• —Attempting to reverse-engineer, scrape, or bypass any part of the Platform.

This section defines the data controller / processor relationship and Agency obligations under applicable privacy law including the EU General Data Protection Regulation (GDPR).

• —Agencies are the data controller for Forensic Data collected about their Subscribers.
• —Loxu.io acts as a data processor, processing Forensic Data solely on the Agency's documented instructions.
• —Agencies are solely responsible for ensuring that Subscribers are informed that forensic tracking technology is in use. This may be satisfied via the Agency's own privacy policy or a disclosure notice included with the Forensic Link.
• —Loxu.io provides a standard disclosure template that Agencies are strongly encouraged to use when distributing Forensic Links.
• —Forensic Data is retained for 90 days by default and permanently deleted thereafter, unless the Agency extends retention or exports the data.
• —Loxu.io does not sell, license, or share Forensic Data with third parties except: (a) as required by law or valid legal process, (b) anonymised device hashes contributed to the Master Blacklist with Agency consent.
• —Loxu.io implements technical and organisational security measures appropriate to the risk. Agencies must notify Loxu.io within 48 hours if they become aware of any breach involving Forensic Data.

• —Evidence PDFs are generated from data collected by Loxu.io's systems and are provided as-is without warranty of fitness for any particular legal purpose.
• —Loxu.io does not guarantee that any payment processor, arbitration body, or court will accept an Evidence PDF.
• —Agencies must not alter, falsify, annotate deceptively, or misrepresent Evidence PDFs in any proceeding.
• —Submitting false or misleading evidence to a payment processor or in legal proceedings is the Agency's sole legal liability. Loxu.io accepts no responsibility for consequences arising from Agency misuse of Evidence PDFs.
• —Loxu.io may be compelled by law to disclose underlying Forensic Data in response to a valid subpoena or court order. By accepting these Terms, Agencies acknowledge and consent to this possibility.
• —Evidence PDFs carry a timestamp and cryptographic identifier. Tampering is detectable and constitutes a material breach of these Terms.

• —Plans are billed monthly or annually in USD. Prices are displayed at loxu.io/compare.
• —A free trial period (duration displayed at sign-up) is available without a credit card. A payment method is required at the end of the trial to continue service.
• —Subscriptions auto-renew unless cancelled before the renewal date.
• —Annual plans: cancellation stops the next renewal. No refunds are issued for the remaining months of a current annual term.
• —Monthly plans: cancel anytime. No refund is issued for the current billing period.
• —Loxu.io reserves the right to change pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new pricing.
• —Upgrades and downgrades take effect at the start of the next billing cycle.
• —Accounts with outstanding balances may be suspended after a 7-day grace period.

Given the nature of this Platform, Agencies understand the irony and agree to the following:

• —Agencies agree not to initiate chargebacks against Loxu.io for services rendered under these Terms.
• —If an Agency disputes a legitimate charge via their payment provider instead of contacting support first, Loxu.io may immediately suspend the account and, at its discretion, report the associated device fingerprint to the Master Blacklist.
• —Legitimate billing disputes must be raised by emailing support@loxu.io within 14 days of the charge in question.
• —Loxu.io will investigate all billing disputes in good faith and issue refunds where a billing error is confirmed.

• —Loxu.io's platform, source code, algorithms, brand, and visual design are the exclusive intellectual property of Loxu.io.
• —Evidence PDFs generated from an Agency's Forensic Data belong to that Agency.
• —Agencies retain all ownership rights over their content. Loxu.io claims no rights over content accessed through Forensic Links.
• —The Agency grants Loxu.io a limited, non-exclusive, royalty-free licence to process Forensic Data for the sole purpose of providing the Platform services.
• —Feedback, suggestions, or feature requests submitted by Agencies may be incorporated into the Platform without compensation or attribution.

9.1 — Aggregate Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOXU.IO'S TOTAL CUMULATIVE LIABILITY TO AN AGENCY — REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR OTHERWISE) AND REGARDLESS OF WHETHER LOXU.IO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES — SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THAT AGENCY TO LOXU.IO IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.2 — Exclusion of Consequential Damages. IN NO EVENT SHALL LOXU.IO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY:

• —INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• —LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, DATA, OR ANTICIPATED SAVINGS;
• —COST OF SUBSTITUTE GOODS OR SERVICES;
• —DAMAGES ARISING FROM FAILED, REJECTED, OR REVERSED CHARGEBACK DISPUTES;
• —DAMAGES ARISING FROM THE OUTCOME OF ANY ARBITRATION, COURT PROCEEDING, OR REGULATORY ACTION IN WHICH AN EVIDENCE PDF WAS USED;
• —LOSS OR CORRUPTION OF FORENSIC DATA BEYOND THE CONTRACTUAL 90-DAY RETENTION WINDOW;
• —PLATFORM DOWNTIME, SERVICE INTERRUPTION, OR DELAYED PROCESSING;
• —ANY CLAIM MADE BY A SUBSCRIBER OR THIRD PARTY ARISING FROM THEIR EXPOSURE TO FORENSIC TRACKING — THE AGENCY BEARS FULL RESPONSIBILITY FOR SUBSCRIBER-FACING DISCLOSURE.

9.3 — No Outcome Warranty. Loxu.io makes no representation and provides no warranty — express or implied — that an Evidence PDF or any Forensic Data will be accepted, considered conclusive, or result in a favourable outcome in any dispute, arbitration, chargeback proceeding, or court of law. The effectiveness of forensic evidence depends entirely on factors outside Loxu.io's control, including the policies of payment processors and the discretion of adjudicating bodies.

9.4 — Essential Basis of Agreement. The Agency acknowledges that the limitations in this Section 9 reflect a reasonable and fair allocation of risk between the parties, that Loxu.io would not be able to offer the Platform at the current subscription fee without these limitations, and that these limitations shall apply even if any limited remedy set forth herein is found to have failed of its essential purpose.

9.5 — Exceptions. Nothing in this Section 9 shall limit or exclude liability for: (a) death or personal injury caused by Loxu.io's gross negligence; (b) fraud or fraudulent misrepresentation by Loxu.io; or (c) any other liability that cannot be excluded or limited by applicable law.

Agencies agree to defend, indemnify, and hold harmless Loxu.io, its officers, employees, and service providers against any claims, damages, and costs arising from:

• —The Agency's use of Forensic Data in a manner that violates these Terms or applicable law.
• —The Agency's failure to provide adequate disclosure to Subscribers about forensic tracking.
• —The Agency submitting Evidence PDFs in bad faith or in connection with fraudulent disputes.
• —Any claim related to content distributed by the Agency via Forensic Links, including DMCA claims, obscenity claims, or illegal content.
• —The Agency's violation of any applicable privacy law including GDPR.

• —Loxu.io does not host, store, or access content distributed by Agencies. The Platform tracks metadata about access events only.
• —Loxu.io complies with valid DMCA takedown requests for any assets hosted on Platform infrastructure.
• —Agencies are solely responsible for ensuring that all content distributed via Forensic Links is legal in their jurisdiction and in the jurisdiction of their Subscribers.
• —Loxu.io will immediately and permanently terminate any account found to be connected to the distribution or facilitation of child sexual abuse material (CSAM) and will report such activity to relevant authorities including the NCMEC CyberTipline.
• —Loxu.io reserves the right to suspend or terminate accounts associated with content that violates applicable law, regardless of whether a formal complaint has been received.

• —Either party may terminate the agreement with 30 days' written notice.
• —Loxu.io may terminate immediately and without notice for: material breach of the Acceptable Use Policy, non-payment after the 7-day grace period, initiating a chargeback against Loxu.io, illegal activity, or conduct that creates legal or reputational risk for Loxu.io.
• —On termination: the Agency's Forensic Data is scheduled for deletion within 30 days. Evidence PDFs already downloaded by the Agency remain the Agency's property.
• —Loxu.io has no obligation to retain or export any data after termination unless separately agreed in writing.

• —These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law principles.
• —Before initiating any formal dispute, both parties agree to attempt good-faith negotiation for a period of 30 days.
• —If negotiation fails, disputes shall be resolved by binding arbitration under the rules of the Israeli Arbitration Association.
• —Each party waives the right to participate in class-action proceedings.
• —Agencies based in the EU retain any statutory rights that cannot be waived under EU law. Nothing in these Terms is intended to limit such rights.
• —Courts of competent jurisdiction in Tel Aviv, Israel shall have exclusive jurisdiction over any matters not resolved by arbitration.

• —Loxu.io may update these Terms at any time. Material changes — particularly to data handling, liability, or pricing — will be communicated by email at least 14 days before taking effect.
• —Minor clarifications or corrections may be made without prior notice.
• —Continued use of the Platform after the notice period constitutes acceptance of the updated Terms.
• —If an Agency does not accept updated Terms, they may terminate their account before the effective date without penalty for the remaining prepaid period (monthly plans only).
• —The current effective date of these Terms is always displayed at the top of this page.